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| The Impact of Office Culture |
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Culture refers to an organization’s values, beliefs, and behaviors. One natural enemy of continuous improvement and innovation within any business (i.e., medical practice) is the “office culture”. It can either propel a medical practice to new heights or it can permeate every aspect of a medical practice and stifle real growth and success.
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| Juggling the Physician’s Time |
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Within this podiatry practice, two separate legal entities existed: 1) a general practice and 2) clinical study. Since 2006, the number of clinical studies had grown significantly adding greatly to the success of the practice, but also causing the following unintended consequences.
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| Measuring Medical Practice Performance |
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Although a wealth of financial information and reports had always existed within the medical practice, physician leadership often found it too time consuming to decipher and analyze. As a result, the medical practice was lacking real insight into the financial health of the practice.
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| Reducing Costly Errors |
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A critical function within the front office area of this podiatrist practice is collecting, validating and processing demographic/insurance related data. Through manual inspection, the office management would identify up to 10% of patient charts to include at least one demographic and or insurance defect (e.g., incorrect name, Group ID#, SSN).
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| Can Workflow Cost You? |
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Does a physician’s movement (i.e., workflow) have a cost associated with it? Aspects contributing to these costs are often overlooked and rarely studied. Why is this? One overarching reason is physicians, office management and staff are frequently overwhelmed with just running the business day-to-day to identify root causes and implement workflow improvements.
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